Effective Date: 9/1/ 2026

These Terms of Service (“Terms”) govern your use of the Woof & Board website and pet care services. By accessing our website, submitting a care request, or booking services with Woof & Board, you agree to these Terms.

1. Eligibility

You must be at least 18 years old to request or book services with Woof & Board.

By using our services, you confirm that all information you provide about yourself, your dog, and your dog’s care needs is accurate, complete, and current.

2. Our Services

Woof & Board provides personalized pet care services through our team of carefully selected pet care providers. Services may include:

• Dog Boarding

• Doggy Daycare

• Dog Walking

• Drop-In Visits

• Transportation and other additional care services, when available

Services are subject to availability, service area, caregiver availability, and the individual needs of each dog.

Submitting a care request does not guarantee availability or constitute a confirmed booking.

3. Care Requests & Booking Confirmation

After receiving a care request, Woof & Board will review the requested dates, services, location, and care needs and determine whether we are able to accommodate the request.

Once Woof & Board confirms availability, payment is due in full. A booking is not considered confirmed, and dates or times are not reserved, until payment has been received.

Same-day care requests may be accommodated based on availability and are subject to an additional same-day booking fee. Any applicable fee will be disclosed before payment.

4. Pet Profiles & Care Information

New clients may be required to complete a Woof & Board Care Profile before their first booking.

Pet owners are responsible for providing accurate and complete information regarding their dog’s health, medications, vaccination status, behavior, temperament, routines, allergies, dietary requirements, and any other information relevant to providing safe and appropriate care.

Returning clients are responsible for notifying Woof & Board of any material changes to their dog’s information before subsequent bookings.

Woof & Board reserves the right to decline, modify, or discontinue care when relevant health, behavioral, or safety information has not been disclosed.

5. Health & Vaccinations

Dogs must be in suitable health to receive the requested service and must meet any vaccination or health requirements established by Woof & Board for that service.

Pet owners must disclose known contagious illnesses, parasites, recent injuries, significant medical conditions, and other health concerns that could affect the safe provision of care.

Woof & Board may decline or discontinue services when a dog’s health condition creates an unreasonable risk to the dog, another animal, a caregiver, or another person.

6. Behavior & Safety

Pet owners must disclose any known history of biting, aggression, escape behavior, resource guarding, severe separation anxiety, or other behavioral concerns that may affect the safe provision of care.

Woof & Board reserves the right to decline, modify, or discontinue care if we reasonably determine that providing the requested service would create an unacceptable safety risk.

While Woof & Board considers available information regarding temperament and compatibility when arranging care, animal behavior can be unpredictable and interactions between animals cannot be guaranteed to be incident-free.

7. Pricing & Payment

Current service pricing is displayed on the Woof & Board website or otherwise communicated before booking.

Additional charges may apply for puppies, additional dogs where applicable, holidays, same-day requests, transportation, extended or specialized care, or other circumstances disclosed before payment.

Payment is due in full once Woof & Board confirms availability and accepts the care request.

Woof & Board may update service pricing from time to time. Pricing changes will not affect previously confirmed and paid bookings unless the booking is subsequently modified by agreement between Woof & Board and the pet owner.

8. Cancellation & Refund Policy

Cancellations made more than 48 hours before the scheduled start of care are eligible for a full refund.

Cancellations made within 48 hours of the scheduled start of care are eligible for a 50% refund.

Same-day cancellations and no-shows are non-refundable.

Once care has begun, unused services—including unused boarding nights, daycare days, dog walks, or drop-in visits—are non-refundable.

Changes to confirmed bookings, including dates and times, are subject to availability and may result in additional charges if the requested service changes.

Woof & Board may, at its discretion, provide a refund or account credit in exceptional circumstances.

If Woof & Board must cancel a service and is unable to provide reasonable alternative care, the pet owner will receive a refund for the affected service.

9. Recurring Care Plans

Recurring care plans are intended for clients who require care on an ongoing weekly schedule and are subject to availability.

Recurring rates apply only to the number of regularly scheduled care days included in the selected plan. Package pricing, payment schedules, cancellation requirements, unused days, holidays, schedule changes, and other plan-specific terms may differ from standard bookings and will be communicated before enrollment.

Woof & Board may modify recurring care pricing or plan terms with reasonable advance notice. Changes will not retroactively affect services already paid for.

10. Medication & Special Care

Routine oral and topical medication administration may be provided at no additional charge when Woof & Board determines that the medication can be safely administered by the assigned caregiver.

Pet owners must provide complete and accurate written medication instructions and appropriately labeled medication.

Woof & Board may decline requests involving injections, complex medical procedures, or other care needs beyond the assigned caregiver’s training or ability.

11. Dog Walking & Drop-In Visits

For services performed at the pet owner’s residence, the owner is responsible for providing safe and reliable access to the property.

Pet owners must disclose relevant information regarding security systems, entry instructions, other animals in the home, property conditions, or other circumstances that could affect the safe performance of services.

Woof & Board will take reasonable care when entering, securing, and leaving a client’s property.

12. Boarding & Daycare

Boarding and daycare may take place in the residence of a Woof & Board caregiver.

Resident pets and other client dogs may be present unless otherwise expressly agreed.

Pet owners are responsible for providing any food, medication, equipment, or other items requested by Woof & Board for their dog’s care.

Woof & Board will consider available information regarding temperament, behavior, and compatibility when arranging care but cannot guarantee how animals will behave or interact in every situation.

13. Emergency Veterinary Care

If a dog becomes ill or injured while receiving Woof & Board services, we will make reasonable efforts to contact the pet owner or designated emergency contact.

If veterinary attention is reasonably necessary and the pet owner or emergency contact cannot be reached in sufficient time, the pet owner authorizes Woof & Board to seek appropriate veterinary care on the dog’s behalf.

The pet owner is responsible for veterinary expenses incurred for their dog except to the extent otherwise required by applicable law or resulting from liability legally attributable to Woof & Board.

Additional emergency-care authorization, veterinary information, and emergency contacts may be collected through the dog’s Woof & Board Care Profile or other service documentation.

14. Owner Responsibilities

Pet owners are responsible for:

• Providing accurate and current health, behavioral, and care information.

• Disclosing relevant medical and behavioral concerns.

• Providing required food, medications, supplies, and instructions.

• Ensuring owner-provided collars, harnesses, leashes, carriers, and similar equipment are safe and properly fitted.

• Providing safe property access when applicable.

• Remaining reasonably reachable during care or providing an appropriate emergency contact.

• Promptly informing Woof & Board of changes that could affect their dog’s care or safety.

15. Photos & Care Updates

Woof & Board may provide photographs, messages, and other updates during a dog’s care.

Permission to use a dog’s photograph or likeness for Woof & Board marketing, social media, advertising, or promotional purposes may be requested separately. Declining marketing photo consent will not affect eligibility for Woof & Board services.

16. Inherent Risks of Pet Care

Pet owners acknowledge that caring for and interacting with animals involves inherent and sometimes unpredictable risks, including illness, injury, escape, accidental interactions between animals, and unexpected changes in behavior.

Woof & Board will take reasonable precautions appropriate to the services being provided but cannot eliminate all risks associated with animal care.

17. Limitation of Liability

To the extent permitted by applicable law, Woof & Board will not be responsible for losses or damages resulting from circumstances outside its reasonable control or from inaccurate, incomplete, outdated, or undisclosed information provided by a pet owner.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

18. Refusal or Termination of Services

Woof & Board reserves the right to decline, modify, or discontinue services when reasonably necessary because of safety concerns, undisclosed behavioral or medical information, nonpayment, repeated policy violations, inability to safely access a property, or other circumstances that prevent Woof & Board from safely or appropriately providing care.

If care must be discontinued after it has begun because of an immediate safety or behavioral concern, Woof & Board will make reasonable efforts to contact the pet owner or emergency contact to arrange appropriate next steps.

19. Governing Law & Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Any dispute arising from these Terms or Woof & Board services will be handled in accordance with applicable law and any separate dispute-resolution agreement entered into between the parties.

20. Changes to These Terms

Woof & Board may update these Terms periodically. Updated Terms will be posted on this page with a revised effective date.

Changes will apply prospectively unless otherwise stated or required by law.

21. Contact Us

If you have questions about these Terms or Woof & Board services, please contact:

Woof & Board
Email:info@woof-board.com